Terms and Conditions
The following terms and conditions govern your use of this Site and the purchase of products by you through this Site. By using this Site, placing an order with us, you are indicating your acceptance of the following terms and conditions (the “Terms and Conditions”). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.
Order Acceptance Policy
Payment shall be made by a credit card. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.
International Sales
We do not ship outside the USA.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Product Availability
We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Shipping and Delivery
Hebes Saffron is not responsible for any shipping problems and shall not be held liable for any “reasonable” delay beyond our advertised delivery time-frames. Shipment by Ground Shipping can take up to 6 business days for delivery or Express Shipping can take up to 3 business days for delivery. Shipping timeframes are once the order has been processed. Due to high demand, order processing can take 2 to 3 business days.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond USPS’s control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters.
Payment
Payment of all items purchased via the Online store is credit card, Amazon pay, and PayPal.. Credit cards accepted are VISA, Discover, Mastercard and American Express. All products selected in the US Online store will be charged in US Dollars. Taxes on non food items may be charged based on the shipping address. We do not accept payment by Check or Money order unless approved for wholesale purchases.
Return Policy
Due to the current COVID-19 pandemic and for the safety of our employees and customers, effective immediately we are temporarily suspending all product returns and exchanges, and in certain circumstances, refunds and credits as we are unable to ensure its condition once it leaves our distribution channel.
We will continue to closely monitor the current situation and accordingly change our return policy which is stated here.
Thank you for your understanding and for being a loyal customer.
How to Contact Us
If you have any comments or questions, please do not hesitate to contact us online.